Shipping policy

Shipping Policy

Last updated: July 11, 2026

Howoll is an outdoor pet gear brand operated by HOWOLL INTERNATIONAL LTD, a company based in Huzhou, Zhejiang, China.

We currently ship to the United States, Canada, and Australia. We are working to expand our shipping coverage to additional countries and regions.

For questions about shipping availability, please contact us at service@howoll.com before placing your order.

Business and Fulfillment Information

Our legal business address and customer service operations are located in China.

Depending on product availability, orders delivered to addresses in the United States may be processed and dispatched through our independent third-party fulfillment provider in Sheridan, Wyoming, United States.

The U.S. fulfillment location is used for inventory storage, order processing, and shipping only. It is not Howoll’s legal business address, retail store, customer service office, or general return address.

The actual shipping origin and carrier information for each order will be shown in the tracking details provided after dispatch.

Approved returns must be sent only to the return address provided by our customer service team. Please do not return products to our legal business address or fulfillment location without prior authorization.

1. Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully completed.

Orders placed on weekends or public holidays will be processed on the next business day. Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with the available tracking information.

2. Estimated Shipping Time

Estimated shipping times are calculated from the date your order is dispatched, not from the date the order is placed.

United States Orders

Standard Shipping

  • Shipping time after dispatch: 3–5 business days
  • Estimated total delivery time: 4–7 business days

Expedited Shipping

  • Shipping time after dispatch: 2–3 business days
  • Estimated total delivery time: 3–5 business days

Canada and Australia Orders

Available shipping methods and estimated delivery times will be displayed at checkout. International delivery times may vary because of customs clearance, carrier processing, and local delivery conditions.

All delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, customs inspections, public holidays, incorrect delivery information, or other circumstances outside our reasonable control.

3. Shipping Fees

United States Orders

  • Standard Shipping: USD $3.99
  • Expedited Shipping: USD $9.99
  • Free Standard Shipping: Available on eligible orders of USD $50 or more

Canada and Australia Orders

Available shipping methods and final shipping charges will be displayed at checkout before payment is completed.

Free shipping applies only to eligible standard shipping orders where the offer is displayed at checkout.

4. Tracking Information

After your order has been shipped, tracking information will be sent to the email address provided during checkout.

Tracking information may take up to 48 hours to update after the carrier receives the package.

If your tracking information has not updated for an extended period, please contact us at service@howoll.com.

5. Customs Duties and Import Taxes

International orders, including orders delivered to Canada and Australia, may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Howoll does not control customs fees or customs clearance processing times.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct your shipping information, please contact us immediately at service@howoll.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

7. Lost, Damaged, or Delayed Packages

If your package arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us at service@howoll.com and provide:

  • Your order number
  • A description of the issue
  • Photos of the package and product, when applicable
  • Any available tracking or carrier information

We will review the issue and work with the carrier to provide an appropriate resolution.

If a package is marked as delivered but cannot be located, please first check:

  • The delivery address and surrounding area
  • Household members or neighbors
  • Building management or reception
  • The local delivery carrier

8. Contact Us

For questions about shipping, tracking, or delivery, please contact:

Howoll Customer Service
Email: service@howoll.com

Legal Operator
HOWOLL INTERNATIONAL LTD
Huzhou, Zhejiang, China