Company and Website
What products do you offer?
We specialize in outdoor equipment, including folding tables, folding chairs, stadium seats, pet camping beds, cooler boxes, roll-top tables, and tents. Our products are designed for camping, picnics, festivals, sports events, and more.
How can I contact customer support?
We’re always here to help! You can reach us through our Contact Us page, where you’ll find a simple form to submit your inquiries. Alternatively, feel free to email us directly at service@howoll.com. Whether you have questions about our services, need assistance, or want to share feedback, our team is ready to assist you promptly.
What makes your outdoor equipment unique?
Our products are designed with durability, portability, and functionality in mind. Whether you’re camping, tailgating, or attending a festival, our gear is tailored to enhance your outdoor experience with practical features and premium materials.
Do you have a physical store?
Currently, we operate exclusively online, allowing us to bring unparalleled convenience and affordability to our customers. By eliminating the overhead of physical stores, we focus on providing competitive pricing and seamless shopping experiences anytime, anywhere.
Are your products environmentally friendly?
We are committed to sustainability. Many of our products are made with eco-friendly materials, and our manufacturing processes prioritize minimal environmental impact.
At the same time, we protect the environment by extending the life of our products.
Shipping
How long does it take to ship?
We do everything we can to ensure you get your new Howoll products as fast as possible. Typically, we will ship your order within 24-36 hours of receiving it.
When will I receive my order?
After we ship,Standard shipping takes 3-7 business days. If you need your gears sooner, expedited shipping is available.
How are shipping fees calculated?
Standard shipping costs $3.99, while expedited shipping costs $8.99. Orders over $30 qualify for free shipping.
Do you ship internationally?
Currently, we only offer shipping to the United States. Shipping to other regions is in preparation, and we are working to expand our service areas.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
Or you can visit the logistics page.
Ordering and Returns
How can I place an order?
To make a purchase, simply browse our user-friendly website to explore our wide range of products. Once you’ve found what you need, add the items to your cart, proceed to the checkout page, and complete your order effortlessly.
What payment methods do you accept?
We accept PayPal, credit cards, and a variety of other secure and reliable payment options to ensure a smooth transaction process. Simply choose your preferred method from the list provided at checkout for a safe and convenient purchase.
Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of placement. Contact our support team for assistance.
What do I need to do to return my product?
To start a return, you can contact us at service@howoll.com. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return instruction on how and where to send your package.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What do I need to do to exchange product?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
